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Billing & Pricing
Help with billing & pricing matters
Where can I find my invoices?
Our payment processor "Paddle" sends customisable invoices for every transaction you make through our website. This invoice is always sent to your registered email and you can update the information you need such as your address, company name, and VAT number. You can save the invoice as a PDF by: Right-click the page and click "Print..." Change destination to “Save as PDF” Click "Save" to download the invoice If you cannot find emails with sent invoices or receipts, please contact suppo
What are the payment methods supported?
We use Paddle to store your card information and process payments. Paddle is a service dedicated to payment processing, which is PCI compliant. Your card number is not stored on our servers. Credit Cards Mastercard Visa Maestro American Express Discover Diners Club JCB UnionPay Mada PayPal You can alternatively use PayPal to pay our services. PayPal supports more credit card providers and as well as b
What happens if my payment failed?
At the end of the regular billing period, the funds could not be charged. In case, the payment system will try to charge you again within several days. All this time, the status of your order will be active and you can continue using services or apps. If all attempts will be unsuccessful, your subscription will be canceled and the status of the order will change to expired.
How to get a discount?
Want to buy more than 3 licenses Want to use the app for your Startup Work in media, blogger, or streamer (only if you are ready to collaboration with us) How do I apply for a discount? That's easy! Just contact us through the live chat and if you fit the criteria, then we will review your request and give you the discount code that you deserve.
Is VAT, GST, or sales taxes included in pricing plans?
VAT, GTS, or sales taxes is not included in our pricing plans. As some of our customers are businesses, they do not owe VAT and thus we charge the advertised flat price. VAT is still due for consumers and may be applied on all plan prices (ie. non-business entities). If you are an EU business, make sure you enter your EU VAT number to prove your business status and thus remove VAT from the price. If you are located outside the EU, we won’t charge any VAT, regardless of your business or consumer
How to apply a coupon?
On the last step of the checkout process, before selecting the payment method, you can enter a coupon.
How to cancel a subscription?
You need to cancel your subscription to our services or app? We are sorry to hear that. Here are the ways how you can do that. macOS or iOS app and you made a purchase in Apple App Store If you made a subscription in the app which you downloaded from AppStore you can cancel that in your iTunes/iCloud Account. Here a details instructions on how you can do that: https://support.apple.com/en-us/HT202039