Sender name - a string that will be displayed to your recipient as the sender of a message.

This name may contain non-accented letters, numbers, periods, pluses, hyphens, and underscores.

The sender's name looks like an email and consists of 2 parts:

Name
Domain The name should be related to your company name, brand, or website. You can't use a generic sender name like: info, otp, bank, sms and etc. Each company uses its own unique sender name and each sender name is moderated before being applied. To obtain the sender name, go to Dashboard -> Sender names -> New sender name. Follow the instructions on the page. If the sender's name will be rejected or already taken, we will contact you for updates. Verifying and activation of sender name take up to 2 business days. In some cases, it can take a little bit more time if we will have some doubts about your relation to the selected name, and will need to provide some proof of your relationship.

A dedicated sender name service is equivalent to renting hardware/server to keep your sender name working

The cost of the sender name consists of:

Once-off hardware setup fee
Monthly payment for hardware

What are the benefits of a dedicated sender name?

Your recipients will trust messages more if the sender's name is identical to the brand or company they know.
You will be able to receive inbound messages from

Question 2

What are iMessage deep links and how to use them?

Accepted Answer

Deep link is a simple link to an application that allows you to immediately open this application with the options you need. We recommend using them to make it easier for your contacts to initiate a conversation with your sender name.

Ho to create it

For example, if your sender name is john@imsg.tel, then your deep link for this sender will be: imessage://john@imsg.tel After pressing this link on iPhone, iPad, or Mac, it will immediately open the Messages app where this sender name will be typed as the recipient. Looks easy, right?

You can also add a body parameter to this link so that you can pre-fill the text that will be sent. For example imessage://john@imsg.tel&body=Hello In this case, your contact will be enough just press return/enter, and everything is done! Your contact successfully sent you a text in iMessage.

You can also use these links to put them in the text, like here. As a result, using deep links will help your contacts quickly initiate a conversation without manually entering your sender name.

| In the dashboard, in your sender name settings, you will find a section where you can easily copy the already prepared link for your sender. || Keep in mind that imessage://... links will only work on Apple operating systems. I

Question 3

Sandbox environment

Accepted Answer

The sandbox allows you to test inbound and outbound messages without using your credits or purchasing a dedicated sender name. You can use this feature to test the API before using it on Production.

|| Messages sent within the Sandbox will always contain technical information at the end of each message.

The sandbox is designed to help your developers or QA team not use the main request limit for which you pay. This also will help you solve the issue when need to send messages separately only for testing and separately use them in a production environment. To use the sandbox, you need to add a phone number or email as a sandbox contact in the Dashboard -> Conversation API -> Settings, then initiate a conversation with the sandbox sender name by pressing Compose message in sandbox from your Mac or iPhone. You must set a phone number or email that you set up as Start new conversation from in the Messages app. Check this article to learn more about this setting. In this case, all your requests for this contact will be force marked as the sandbox. Sandbox works only with one-to-one messaging. With group chats, this feature may be unstable.

| Keep in mind that when your implementation is used in a production environment, remember to remove the specified contact from the sandbox list, otherwise a

Question 4

How to import from CSV on iOS

Accepted Answer

Select the delimiters that you use in a CSV file and then press the button to select your CSV file. If you don't know which delimiters are used in your file, you can back to this screen and change delimiters again. Or check the instruction on how to understand which delimiters using in your CSV file. If you use headings in a CSV file, click the checkbox to exclude those headers. Columns in a CSV file can be in any order. | You can download a file that will be used as an example in this tutorial. All data in this file is completely random and does not refer to anyone.
Choose a data type for each column from the CSV file. It's not necessary to map all columns. If some row in a column will have invalid data, it will be highlighted. You can edit rows with invalid data by tapping on them. ||| ${color}#ff0000 Phone number, Email address, Telegram username, or Threema ID - one of these columns is required for each imported contact. If a row does not contain one of these required fields or fields does not pass validation, then this row from a CSV file will be ignored. Other columns are optional. If a field in a column has more length t

Question 5

How to import from CSV on Mac

Accepted Answer

Select the delimiters that you use in a CSV file and then press the button to select your CSV file. If you don't know which delimiters are used in your file, you can change them after file selection. If you use headings in a CSV file, click the checkbox to exclude those headers. Columns in a CSV file can be in any order. | You can download a file that will be used as an example in this tutorial.
Click a column heading to map data type there. It's not necessary to map all columns. ||| ${color}#ff0000 Phone number, Email address, Facebook, Telegram, or Skype username - one of these columns is required for each imported contact. If a row does not contain one of these required fields or fields does not pass validation, then this row from a CSV file will be ignored. Other columns are optional. If a field in a column has more length than is allowed, all extra characters will be truncated.
When you finish mapping column headings, press the "Save" button. Also, before save you can select in which group you want to add these imported contacts. ![](https://storage.crisp.chat/users/helpdesk/website/bbbb9e26f2cb2800/screenshot-2021-

Question 6

Frequently Asked Questions - iMessage API

Accepted Answer

|| You can find some answers related to API integration in the documentation for developers

How I can get credentials to use the service?

Need to choose a pricing plan, fill all required fields, and then type your billing information.

After payment, you receive credentials in an email. With these credentials, you can sign in to Dashboard and manage your license.

Is it possible to test your API for free?

Yes, after signup, you can verify your phone number and receive free messages on your balance. If you will need more test messages, please contact support.

How long will it take to integrate the service?

How I can get credentials to use the API? Need to Sign Up, and during this process fill in all required fields. After that, you can find your credentials in the Dashboard.

What if a recipient will be an Android user, how will they receive the text?

If the service will determine that the recipient is not the owner of the iOS device or he deliberately disabled iMessage on the device, then you will receive an error from our API that the sending failed. In this case, you can already use an alternative sending method: WhatsApp, SMS, and etc. Because the exact same logic would be used if you try to send via WhatsApp to a number for which it is not installed, you will receive an error in response in the same way. All our clients use us as an alternative gateway for messaging and almost alw

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