Sender name - a string that will be displayed to your recipient as the sender of a message.
This name may contain non-accented letters, numbers, periods, pluses, hyphens, and underscores.

The sender's name looks like an email and consists of 2 parts:
Name
Domain
The name should be related to your company name, brand, or website. You can't use a generic sender name like: info, otp, bank, sms and etc.
Each company uses its own unique sender name and each sender name is moderated before being applied.
To obtain the sender name, go to Dashboard -> Sender names -> New sender name. Follow the instructions on the page.
If the sender's name will be rejected or already taken, we will contact you for updates. Verifying and activation of sender name take up to 2 business days. In some cases, it can take a little bit more time if we will have some doubts about your relation to the selected name, and will need to provide some proof of your relationship.

A dedicated sender name service is equivalent to renting hardware/server to keep your sender name working
The cost of the sender name consists of:
Once-off hardware setup fee
Monthly payment for hardware

What are the benefits of a dedicated sender name?
Your recipients will trust messages more if the sender's name is identical to the brand or company they know.
You will be able to receive inbound messages from your recipients
Dedicated sending queue. Each sender name has its own sending queue. Your dedicated queue will work separately and deliver messages much faster than when you will use a shared sender name.
Send bulk messages
Send promotional messages that may contain links

Can I use my domain in the sender name?
We provide only our own domains that have a neutral name and are consonant with iMessage. We will not be able to approve your domain as this will affect the quality of the services we provide. If something happens with your domain or will need to make urgent changes, it may affect the uptime of our services. Therefore, using domains that we cannot fully control has very high risks associated with the quality of our services.
In this case, you can only use sender names that contain our domains.

How do I end or cancel my subscription for a dedicated sender name?
If you cancel your subscription before the end of your current service period, we do NOT refund any amounts already paid for service in the future. In accounting terms, we don’t prorate services at LoopMessage due to the man-hours required to return used hardware to inventory for re-use. If you ever decide to stop using a dedicated sender name, you can do so through your customer dashboard.
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