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How setup Mailbox integration without coding

This guide describes how to use the no-coding integration with any Email services. It can be any free email service* (Gmail, Outlook, Yahoo, etc), Business email, or mailbox from your CRM or SaaS.
To use this integration, you must have an active dedicated sender name so that your users can initiate a conversation with them and all inbound iMessages will be delivered to you as emails.

1) Open the list of purchased dedicated sender names and select the one to which you want to connect the integration.

2) Scroll to the Integrations section and in the Email block click Connect.

3) Fill in your email address that will receive notifications with inbound messages.
We do not support fake or disposable mailboxes. Also, we do not support the email addresses of some Chinese companies (such as QQ.)
After saving, we recommend opening the settings again to make sure that the email address has been saved correctly.

Reply to messages

Just need to press Reply to the received email and write the text in the email body that you want to send to your contact.
Please DON'T edit the email subject when you need to reply to an iMessage. Otherwise, your reply will not be processed correctly.

Reply restrictions:

HTML tags or rich text are NOT supported in iMessage. Thus, it will be ignored or excluded from your texts. We recommend using plain text for replies via your email.
This integration DON'T support attachments in your emails. If you need to send a picture or file, please use the publicly accessible URL to that file and send it as plain text in your replies.
Try NOT to use a signature in your email replies to iMessage. Because we DON'T guarantee that we can successfully separate them from your email body and successfully deliver only the desired text.


Please keep in mind that email delivery performance may vary and depend on your email provider. From our side, as soon as an inbound message has been received, we immediately make an attempt to send an email. You will receive an email within a few seconds (in some cases, several minutes) until the mail is delivered to you.

The same thing with your email replies to iMessage. It may take some time for your inbound email will be processed on the servers. But as soon as we receive it, an attempt to send an outbound iMessage from a dedicated sender name will be initiated immediately.


If you are using a mail app where the mailbox is connected via IMAP/SMTP, we highly recommend using SSL/TLS encryption. This will help keep the main advantage of iMessage where all texts are end-to-end encrypted (unlike SMS). Otherwise, your conversation will NOT be encrypted and protected from outsiders.

Knowing issues

In some cases, your email provider or email application may mark emails with inbound iMessage as junk. However, we recommend that you save the email address from which you received emails from us so that it is not marked as junk.

Supporting a few email addresses

If you need to receive emails with inbound iMessage to several mailboxes, then set up auto-forwarding to other mailboxes on your current email. You will need to look at your email provider's or email app's instructions on how to set up auto-forwarding of emails.
However, if you need to reply to an iMessage, then you should only do so from the email address you specified in the integration settings.

What's next?

You can set up the initial greeting. This will be the message that will be sent to your contact once when they initiate a conversation. This setting is located in the Integrations section.
Create a Contact file (vCard) that can be sent along with the greeting.

Updated on: 25/03/2023

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