LoopMessage Helpdesk

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General

• Sandbox environment

  The sandbox mode allows you to send outbound messages to test the integration with the service. There are no sandbox modes for incoming messages. This mode has separate credits, the size of which depends on your purchased message package. Usually, this limit is 3-4 times less than your main volume of purchased messages from a package. The sandbox is designed to help your developers or QA tPopular

• What is sender name and how to manage them?

  What is the sender name in iMessage and what benefits does it provide? This will help you send blue bubbles to your recipients much more efficiently.Popular

FAQ

• Frequently Asked Questions - iMessage API

  How I can get credentials to use the service? Need to choose a pricing plan, fill all required fields, and then type your billing information. After payment, you receive credentials in an email. With these credentials, you can sign in to Dashboard and manage your license. Is it possible to test your API for free? Yes, after signup, you can verify your phone numberPopular

• Can I use your API for promotion messaging?

  It's possible if you purchase a dedicated sender name. But each link or email that you want to include in your text will need to send for review in advance. In some cases, we can disable reviewing process on an individual request. If you will distribute through the API spam, phishing, scam, fakes, inappropriate texts, or any other content that recipients can report as junk, then your access may be reFew readers

• Which countries are supported for messaging?

  If the user's device or region has some iMessage/FaceTime restrictions, you won't be able to send messages to users in those countries. You can check the official apple document, to check if there are some restrictions for iMessage/FaceTime in your region. Or restrictions from telecom operators. Also, at the moment there are some issues with the successful delivery of messages to phone numbers of Chinese telecom operatFew readers

• Is it possible to send iMessage with this service without API?

  We do not operate as a messaging service where you can upload your contact list and start sending messages. This service is designed to automate the process of sending texts to iMessage instead SMS by sending a request to our API from your server, backend, CRM, or something else. If you need a promotional messaging service, try using our macOS/iOS application that allows you to send texts from your personal phone number/account.Few readers

• Are there any restrictions for signup?

  We can’t currently open accounts or provide services for users living in the following countries: Afghanistan 🇦🇫 Burma (Myanmar) 🇲🇲 Cote d’Ivoire 🇨🇮 Cuba 🇨🇺 Democratic Republic of the Congo 🇨🇩 Iran 🇮🇷 Iraq 🇮🇶 Lebanon 🇱🇧 Liberia 🇱🇷 Libya 🇱🇾 Morocco 🇲🇦 Nicaragua 🇳🇮 North Korea 🇰🇵 Russia 🇷🇺 Sierra Leone 🇸🇱 Somalia 🇸🇴 South Sudan 🇸🇸 Sudan 🇸🇩 Syria 🇸🇾 Venezuela 🇻🇪 Yemen 🇾🇪 Zimbabwe 🇿🇼 If you try to sign in/up while in this country, your account may be reFew readers

• What if a recipient is an android user? How will messages be delivered?

  If the service will determine that the recipient is not the owner of the iOS device or he deliberately disabled iMessage on the device, then you will receive an error from our API that the sending failed. In this case, you can already use an alternative sending method: WhatsApp, SMS, and etc. Because the exact same logic would be used if you try to send via WhatsApp to a number for which it is not installed, you will receive an error in response in the same way. All our clients use us as an altFew readers

• Link Preview Behavior on iOS

  For some reason, links iMessage may display without previews, or they may not be active. We collected recommendations on how to resolve it.Some readers

• Is it Apple authorized API?

  How legal is this API and is it authorized by Apple? To dispel these doubts, you need to understand how it works from the inside. Our product works much like if you rent an iPhone in the cloud that can receive REST-API requests from you and perform the necessary actions on the destination device or iServices. Sounds cool, right? That's why sometimes in our articles we name this service "LoopMessFew readers