Common
How many macOS devices can use one account with full access?
Your account can be signed in only on one macOS and one iOS device simultaneously (2 devices in total). If you will try to sign in to the app on another macOS or iOS device you will automatically be signed out from the previous iOS/Mac device.Few readersCommon issues with using macOS app
Installed several builds of WhatsApp, Telegram, or any other instant messengers. Some instant messengers can be installed from several places, as well as in several different assemblies. For example, WhatsApp that you downloaded from the Mac AppStore and at the same time that you downloaded from their website will be recognized as 2 different applications with the same name. And our applicatiFew readersWhy messages may contain random characters at the end?
When you send a lot of messages with the same content, instant messengers may think that you are distributing spam and block you. Random characters will be added to each of your messages at the end to help make each text unique. In this way, the LoopMessage app tries to help avoid blocking your account. What does a lot of messages mean? In our case, if there are more than 10 messages with the same content. How to remove them? You need to use personalized tokens that allow you to makeFew readers
Import
How to import from CSV on Mac
Select the delimiters that you use in a CSV file and then press the button to select your CSV file. If you don't know which delimiters are used in your file, you can change them after file selection. If you use headings in a CSV file, click the checkbox to exclude those headers. Columns in a CSV file can be in any order.Some readersHow to import contacts from Apple Contacts or vCard file
Open Apple Contacts app on your Mac, then select a group and then select contacts which you want to export. Then in the top menu bar, select File->Export->Export vCard and save these contacts as vCard file on your Mac. Need to convert saved vCard file to CSV format You can use this service to convert vCard to CSV: https://tribulant.com/vcard-csv/ (https://storage.crisp.chat/uFew readers
Messaging
How to send bulk personalized texts in Telegram from your Mac
Complete instructions on how to send mass personalized messages in Telegram on macOS from your phone number. Bulk texts from your Mac 🚀Some readersHow to send messages not from my phone number
Initially, the app was focused on sending bulk messages from your personal number or accounts in instant messengers. But for some reason, you or your company/brand do not want to keep in touch from a personal number or account. In this case, you can easily make a virtual number and register an account through it. emFew readersHow to send bulk personalized texts in iMessage from your Mac
Complete instructions on how to send mass personalized messages in iMessage on macOS from your phone number. Bulk texts from your Mac 🚀Few readersSome messages have "Not Delivered" status in the Messages app
Sometimes when sending texts via iMessage/SMS, some messages may have a "Not Delivered" status. This usually happens in the following cases: You very often send a message with the same content; You send messages that Apple considered junk; Your recipient is a non-iMessage user and your device can't deliver SMS to the recipient. iMessage or SMS is not configured correctly inFew readersCan I send messages with attachments from the macOS app?
Yes, you can send attachments, but only in some instant messengers. At the moment, attachments are supported by the following sending modes: iMessage/SMS Telegram WhatsApp How to choose files for attachments? In the new message window, choose a sending mode that supports attachmFew readersDo I need to confirm the sending of each copy of a message?
If you use our app for macOS, there sending process is fully automated, and no need to click 'send' for each message. But if you use our application for iOS, then due to the limitation of the operating system, there is no other way than to confirm the sending of each message. You can check details here: Why send each copy?Few readersHow to send bulk personalized texts in WhatsApp from your Mac
Complete instructions on how to send mass personalized messages in WhatsApp on macOS from your phone number. Bulk texts from your Mac 🚀Few readersAre there some limits on bulk sending from the macOS app?
We do not set a limit on our side (if you have purchased full access) on how many messages you can send. However, it's only your responsibility to keep the 'Terms of Rules' of the destination instant messenger. LoopMessage app just helps you to automate the process of preparing personalized texts and delivering them to the destination instant messenger.Few readers
Billing & Pricing
Where can I find my invoices?
Our payment processor "Paddle" sends customisable invoices for every transaction you make through our website. This invoice is always sent to your registered email and you can update the information you need such as your address, company name, and VAT number. You can save the invoice as a PDF by: Right-click the page and click "Print..." Change destination to “Save as PDF” Click "Save" to download the invoice If you cannot find emails with sent invoices or receipts, please contact suppoFew readersWhat are the payment methods supported?
We use Paddle to store your card information and process payments. Paddle is a service dedicated to payment processing, which is PCI compliant. Your card number is not stored on our servers. Credit Cards Mastercard Visa Maestro American Express Discover Diners Club JCB UnionPay Mada PayPal You can alternatively use PayPal to pay our services. PayPal supports more credit card providers and as well as bFew readersHow to get a discount?
Want to buy more than 3 licenses Want to use the app for your Startup Work in media, blogger, or streamer (only if you are ready to collaboration with us) How do I apply for a discount? That's easy! Just contact us through the live chat and if you fit the criteria, then we will review your request and give you the discount code that you deserve.Few readersIs VAT, GST, or sales taxes included in pricing plans?
VAT, GTS, or sales taxes is not included in our pricing plans. As some of our customers are businesses, they do not owe VAT and thus we charge the advertised flat price. VAT is still due for consumers and may be applied on all plan prices (ie. non-business entities). If you are an EU business, make sure you enter your EU VAT number to prove your business status and thus remove VAT from the price. If you are located outside the EU, we won’t charge any VAT, regardless of your business or consumerFew readersWhat happens if my payment failed?
At the end of the regular billing period, the funds could not be charged. In case, the payment system will try to charge you again within several days. All this time, the status of your order will be active and you can continue using services or apps. If all attempts will be unsuccessful, your subscription will be canceled and the status of the order will change to expired.Few readersHow to apply a coupon?
On the last step of the checkout process, before selecting the payment method, you can enter a coupon.Few readersHow to cancel a subscription?
You need to cancel your subscription to our services or app? We are sorry to hear that. Here are the ways how you can do that. macOS or iOS app and you made a purchase in Apple App Store If you made a subscription in the app which you downloaded from AppStore you can cancel that in your iTunes/iCloud Account. Here a details instructions on how you can do that: https://support.apple.com/en-us/HT202039Some readers
Legal & Security
What's compliance status for HIPAA, FISMA, GLBA and etс?
The Service or Site is not tailored to comply with industry-specific regulations (Health Insurance Portability and Accountability Act (HIPAA), Federal Information Security Management Act (FISMA), etc.), so if your interactions would be subjected to such laws, you may not use this Service or Site. You may not use the Service or Site in a way that would violate the Gramm- Leach-Bliley Act (GLBA). The Site is intended for users who are at least 18 years old. Persons under the age of 18 are not perFew readersHow is security managed in our products and services?
Our company takes your security and the security of your recipients very seriously. Our team implemented security best-practices at every level. Server API All requests that you send to our servers work only with HTTPS requests. Desktop and Mobile Apps Our macOS and iOS applications store all data only on your personal device and do not upload it to our servers.Few readers